Marketing & Customer Service Guru

We are seeking a creative, organised, and customer-focused Marketing & Customer Service Guru to manage Arkote’s day-to-day marketing execution while supporting ongoing customer engagement.

This is a hands-on, marketing-led role with a strong focus on visual branding, graphics, and digital platforms, while also acting as a key customer contact for enquiries and relationship management.

MARKETING & COMMUNICATIONS

Manage Arkote’s digital marketing presence across web, social media, email, and video
Manage and update company websites using Wix
Plan, create, and schedule visual and written content across LinkedIn, Instagram, and Facebook
Create graphics, brochures, and marketing assets using Canva and/or Adobe Creative Suite
Produce and edit video content for digital platforms
Monitor and report on engagement and performance metrics
Create and distribute email newsletters using Mailchimp

CUSTOMER SERVICE & CLIENT ENGAGEMENT

Handle inbound and outbound customer communications via phone and email
Provide information on services, pricing, and processes
Follow up on enquiries, quotes, and orders
Maintain accurate customer records and support CRM management
Build strong, long-term customer relationships
Liaise with internal production and sales teams to ensure a smooth customer experience

SKILLS & EXPERIENCE

Experience in marketing, digital content, or visual communications
Strong customer service and communication skills
Experience updating websites using Wix
Social media content creation and management experience
Experience with Mailchimp or similar email platforms
Strong skills in Canva and/or Adobe Creative Suite
Experience with video editing tools
Excellent organisational skills and attention to detail
Experience or knowledge within manufacturing, automotive, or industrial sectors
B2B environment experience
Familiarity with CRM systems

REMUNERATION: Salary negotiable, based on experience and skills.

LOCATION: St Marys (Office-based, Monday to Friday).

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